I read many times here on the internet about customers being treated badly by an employee. It is not an excuse for an employee to treat customers unprofessionally, we just have to bite our tongue. Although the damaged has been done but at least they get sympathy, an apology from the owner of the business , even to the point of firing the employee and sometimes monetary compensation for the emotional distress they suffered.
But on the other hand, how about us employees? There are so many instances wherein we are being ridiculed by customers like saying we're stupid, laugh at, taken advantage like making us their personal shopper (which I don't mind if the customer is physically disable), treating you like you're Google and if you can't answer their questions telling you you're supposed not to be working in the store because you're an idiot (for instance, how can you answer if they ask you to tell them what's the difference between the ingredients of a certain products with one another) I couldn't even hardly pronounce them, asking you a certain product when they themselves doesn't know the name of the product and if you can't tell them they will tell you you supposed to be not on the floor working, yelling at you because you didn't hear them calling you because they are on the phone all the time talking very loud to somebody as if they are the only person in the store, squeezing some parts of your body after you try to be helpful to a male customer, telling the customer that her/his kid is dropping the merchandise that you have on the shelves and playing with it (instead of telling their kid to stop, they will just tell you "it's part of your job to put it back" or "they will go to the manager and tell him/her that you don't have the right to tell them what to do with their kid"), make you as an outlet when they have bad day at work or at home (even if you don't do anything bad, customers will just find a way to ruin your day because theirs are already ruined). These are just some of the incidents that I, as an employee experienced every so often and yet you hardly read or see it on the news how customers also treated us badly. In fact, I strongly disagree that "CUSTOMERS ARE ALWAYS RIGHT" because they don't.